Yes, as promised, my SALE is now ON !!

Lots of the items are single pieces and won't be restocked so if you see something you fancy you'd better be quick because when they're gone.... they're GONE !

And whilst I was rummaging around sorting out sale items, I decided to have a bit of a destash of my own craft cupboard (well, plastic drawers really !) Lots of these items were purchased on my various trips to the US, so aren't as readily available here in the UK as they are over there. This is just a small selection of what's available at the moment.

Rather than sell these items on my own site, I decided to put them into my Etsy shop and they're selling fast ! I'm putting 3 or 4 items a day into my Etsy shop, so that I can hopefully raise my profile a bit more (as mentioned in my previous post).

As well as doing all of this, I've been looking into new suppliers as I'm hoping to expand the range on my own website very soon. Having said that, I can't believe that some companies are soooo inflexible ! I called one particular supplier this morning (they're actually the UK distributor for the US company) and said I was interested in opening a wholesale account with them. They said that they would need to get one of their regional reps to come and visit me to show me the product range and that their minimum order value is £1000 !! I explained to the girl that I didn't need to see the rep as I was an online retailer and not a B&M shop and I already knew exactly what it was that I wanted to order. I then went on to explain that I couldn't possibly place an order for £1000 to which she replied "well, when the Rep comes to see you we'll see what we can do". Errr - I don't think so !!

So I then decided to call the head office in the US and explained the situation to them and told them about what their UK distributor had said. The girl was really helpful and went away to speak to the CEO. After a short while she came back and said that she'd spoken with the CEO and he couldn't believe the conversation I'd had with the UK distributor. Apparently the UK company has just been taken over and their customer service "obviously isn't quite as it should be". The US were going to call the UK and explain the conversation I'd had with them and get them to call me direct with some new terms & conditions !

Now, why can't we be more like the US? To them, customer service is everything (as it is to me). I wouldn't dream of trying to fob someone off that had taken the time to call me and show an interest in my products. I'll let you know the outcome soon !

Oh, and my funky button drawing pins were featured on Cuteable yesterday. Thanks Cuteable !!

Sarah x

1 comment:

jellybelly*jellybrain said...

Ha! The flowers have been sold to me!
I know you're a busy lady, but do you fancy joining in on the camper van swap I'm running on my blog?


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