



Rather than sell these items on my own site, I decided to put them into my Etsy shop and they're selling fast ! I'm putting 3 or 4 items a day into my Etsy shop, so that I can hopefully raise my profile a bit more (as mentioned in my previous post).
As well as doing all of this, I've been looking into new suppliers as I'm hoping to expand the range on my own website very soon. Having said that, I can't believe that some companies are soooo inflexible ! I called one particular supplier this morning (they're actually the UK distributor for the US company) and said I was interested in opening a wholesale account with them. They said that they would need to get one of their regional reps to come and visit me to show me the product range and that their minimum order value is £1000 !! I explained to the girl that I didn't need to see the rep as I was an online retailer and not a B&M shop and I already knew exactly what it was that I wanted to order. I then went on to explain that I couldn't possibly place an order for £1000 to which she replied "well, when the Rep comes to see you we'll see what we can do". Errr - I don't think so !!
So I then decided to call the head office in the US and explained the situation to them and told them about what their UK distributor had said. The girl was really helpful and went away to speak to the CEO. After a short while she came back and said that she'd spoken with the CEO and he couldn't believe the conversation I'd had with the UK distributor. Apparently the UK company has just been taken over and their customer service "obviously isn't quite as it should be". The US were going to call the UK and explain the conversation I'd had with them and get them to call me direct with some new terms & conditions !
Now, why can't we be more like the US? To them, customer service is everything (as it is to me). I wouldn't dream of trying to fob someone off that had taken the time to call me and show an interest in my products. I'll let you know the outcome soon !
Oh, and my funky button drawing pins were featured on Cuteable yesterday. Thanks Cuteable !!
Sarah x
Felt ball samples for a jewellery designer in New York
Keyrings
Pencil cases
Coasters (these designs will also be available as placemats)
All of the above will be available for sale through my website very soon. The remainder of the items are due in next week so I'll post piccies as soon as they get here.
I also placed an order for some gorgeous green and pink felt with paper-and-string. It seems silly I know, there's me with a website selling loads of felt items and I go buying sheets of felt from elsewhere !! Mind you, in amongst my latest shipment from Nepal should be something rather exciting of the felt sheets variety - I don't want to tell you too much about it just yet (in case it turns out to be not quite what I was expecting ... see, it's that buying "blind" effect again !!), but if it is what I was expecting, be sure to check out my next blog post and also my website.
I've been busy, busy, busy redesigning and re-ordering my website. I think the structure is pretty much there now and I just need to load lots of lovely new goodies onto the site. I'm awaiting a delivery of my latest designs from Nepal and have been told it will be with me before the 10th January, so that is yet another thing that I am very excited about.

SYKO - this is a link to a lovely lady that I have come across on both Flickr and Etsy. She creates the most beautiful hand stitched applique items and has inspired me no end.
Gifts Define - another of my favourite Etsy shops that makes the most gorgeous felt softies